Customer Support

If you are a SoloProtect customer or end-user, please contact our Customer Support Team on 0844 856 6606 (option 4) with any queries about the solution. You can also view the 'How does SoloProtect work?' video through the link at the bottom of the page.

If you are a lone worker manager and require online access to download useful forms to assist the ongoing management of the solution please request login details through your account executive or e-mail support@connexion2.com. 

Many organisations considering the introduction of technology to support their lone workers, are doing so as the result of changes in working practices, increasing incidents of assault in their industry, changes in legislation or increased costs. The SoloProtect dedicated Customer Support Team works with you to ensure access to our expertise during the selection, implementation and operation of your desired lone worker solution.

Support includes:

• Help in assessing the case for cost and risk reduction
• Assistance building your business justification 
• Advice on device functionality and optimum configuration
• Full device configuration service
• Support with wireless network optimisation
• Structured training and roll-out programme
• Review meetings throughout the implementation stage
• Regular management reporting
• Proactive recommendations to improve utilisation.

Our Pledge to SoloProtect customers:

• All 'Change Request' forms processed within 48 working hours of receipt
• All 'User Profile' forms processed and units made live within 7 working days
• All monthly Activity Reports supplied to clients within the first working week of a calendar month. 

Need some refresher training?

If you have any training requirements please contact the Customer Support Team on 0844 856 6606 (Option 4) or support@connexion2.com for more information.

Self-Teach Workbooks:

The Identicom Self-Teach Workbook is now available as part of your training options when rolling out a solution to staff.

        The workbook:

• Doesn't require group training in a single location at a fixed time
• Allows staff to complete at their own pace
• Incorporates a manager sign-off process.

Please note where used for refresher training or additional users on an existing contract, each book is priced at £4.99 + VAT. Workbooks are available directly from Connexion2 or directly from Amazon. Please click here to visit the Amazon page or contact marketing@connexion2.com for more information.

Identicom Training Videos:

Click here to view.